Some of the questions we’re asked most often about spread betting, CFDs and trading platforms.

Our FAQs are designed to provide a better understanding of our different account types, account opening information, account deposit and withdrawal information and also technical troubleshooting.

General FAQs

You can add a new card or delete existing card details via the ‘Payments’ tab on the Trading Platform. You cannot, however, amend details for cards that have already been registered with us. To amend details for an existing card, you need to first delete the old card information from your account and then add the card information.

You do not need to deposit funds to activate your account. However you will have to deposit funds to begin trading.

We offer a number of different methods to deposit funds into your trading account. Please note however, that we will only accept payments from the account holder and not from a third party.

Credit Cards

We accept Visa and MasterCard. For legal reasons we are unable to accept cards where the cardholder is a US resident. Credit card payments can be made online via our trading platform, with no limit. We are able to process card payments over the phone, however please note that the maximum amount we can accept is GBP500 until you have successfully made a payment through the trading platform. Successfully authorised payments will be available immediately. Please note that whilst we do not charge any additional fees for using a credit card your credit card provider may treat deposits you place with us as a cash advance (and charge you accordingly). Unfortunately, we are unable to tell if this will be the case.

UK Debit Cards

We accept Visa-Delta and Electron cards. Please note we do not accept American Express or Irish Laser Cards. Debit card payments can be made online via our trading platform, with no limit. We are able to process card payments over the phone, however please note that the maximum amount we can accept is GBP500 until you have successfully made a payment through the trading platform. Successfully authorised payments will be available immediately.

Bank Transfer

If you’re making a payment from your bank account, use this information to transfer funds into any one of our segregated client money trust accounts.

Please note that the following details apply whichever currency you are making your payment in:

Account Name: Spread Co Limited

Address: Barclays Bank PLC, Acorn House, 36-38 Park Royal Road, London, NW10 7WJ, United Kingdom

Swift Code: BARCGB22

Sort Code: 20-93-02

Please check the grids below for the relevant account number and IBAN:

Deposit Currency Account Number: IBAN (for international transfers only)
Sterling 93524140 GB47 BARC 2093 0293 5241 40
Euros 73394399 GB26 BARC 2093 0273 3943 99
US Dollars 49080022 GB62 BARC 2093 0249 0800 22
Japanese Yen 75648511 GB03 BARC 2093 0275 6485 11
Please be advised that bank transfers can take up to 3 days to reach your account.
Skrill

Skrill is a leading internet payments provider and is authorised and regulated by the UK Financial Conduct Authority. The Skrill Digital wallet offers the safety and convenience of online payments with only an email address and password.

In order to send funds to us via Skrill, you will need to set up an account directly through their website (www.skrill.com). Once the account is open you will need to choose the amount you wish to send along with the currency. We currently accept GBP and EUR via Skrill.

You will then be asked for the ‘Recipient Email Address’. At this stage you will need to input any of the following email addresses depending on which currency you wish to send:

1. GBP Payments: gbppayment@spreadco.com
2. EUR Payments: eurpayment@spreadco.com

  • Please state your Spread Co account number in the payment reference section.
  • Skrill payments must come from the Spread Co account holder as we do not accept payments from any third party.
  • Please note that there is a minimum deposit amount of £10. There are no additional fees for funding via Skrill.

Please be advised that Skrill transfers can take up to 3 working days to reach your account.

Once you have initiated a Skrill transfer, you must email cs@spreadco.com stating the amount and your account number.

We offer a number of different methods to deposit funds into your trading account. Please note however, that we will only accept payments from the account holder and not from a third party.  We do not accept cash payments.

Our company policy states that withdrawals must go back to the original source. Therefore, if you funded your account with a debit or credit card we would transfer funds back to this card. Please note that MasterCard do not accept refunds from gaming organisations. If you deposit funds using a MasterCard we will pay back to a bank account in your name. It is possible that we may require proof of your bank account details to establish that the account is in your name. This should be in the form of an original bank statement (and in certain cases may need to be certified) dated within the last 3 months. The statement should include your name, address, account number and for international clients, an IBAN or swift code. In some instances we may require a scanned copy of the original card used.

To request for a withdrawal please email cs@spreadco.com stating your Spread Co account number and the amount you wish to withdraw.For security purposes, we do not store card details and will therefore call you on the registered number to obtain the card details to pay back to. Alternatively, you can call our Client Services team who can process the withdrawal for you over the phone.

You also have the option of downloading our withdrawal form which can be found here and either email, fax or post it to our Client Services team, as set out below:

By e-mail: cs@spreadco.com

By phone: +44 (0) 1923 832 682

By fax: +44 (0) 1923 845 308, FAO Client Services

Client Services, Spread Co Limited, 1st Floor North, Argyle House, Joel Street, Northwood Hills, Middlesex, HA6 1NW.

We recommend that you email the withdrawal form to us to minimise delay in processing. At present you are not able to request a withdrawal through the trading platform.

Requests for same day withdrawals must be received by 12.30PM otherwise they will be processed on the following day. The cut off time for requests for payments back to debit / credit cards must be received by 5:30PM otherwise they will be processed on the following day.

Please note that payments back to cards generally take 3-5 working days. In some rare cases the banking system might take longer to process your refund, if this is the case please contact our Client Services team.

Your money will be treated as client money in compliance with the FCA (Financial Conduct Authority) Rules, unless you specifically request to be classified in a different way. This means that your trading funds will be segregated from Spread Co´s money and will not be used by Spread Co in the course of business. The funds are held in a segregated client money trust account at an approved bank in the EEA.

Once you have entered the amount you wish to deposit and have confirmed that your card details are correct, a separate 3D secure page should appear. If this doesn’t, please ensure that your pop up blocker is disabled. If you are using Google Chrome and after enabling pop ups the 3D secure page is still not visible, you will need to click on the small icon that has an ‘x’ which is located in the URL address box. This should allow for the separate page to open.

If this is the first time you are funding on a particular card, it is likely that your bank is declining the transaction as a security precaution. This can happen even if you have funds in your bank account. You will need to call your card issuing bank to confirm why your transaction has been declined. If they confirm that it was a security measure, you will need to instruct them to authorise future payments to Spread Co in order for your transactions to be successful.

Yes, Spread Co is regulated by the UK Financial Conduct Authority under register number 446677.

You may remit your funds in Sterling, Euros, US Dollars and Japanese Yen.

The minimum initial deposit for spread betting accounts is GBP200.

The minimum initial deposit for CFD accounts is GBP250.

The minimum withdrawal amount is GBP10.

There are no costs to fund your account via credit or debit card (However, your credit card issuer may treat the transaction as a cash purchase – please contact them for further information). Furthermore, there are no additional fees to withdraw funds to your credit or debit card.

When you deposit funds to us via bank transfer, you may be liable to local bank charges that have been set out by your bank. This means that we may receive a lesser amount than you actually sent. Please check with your bank if this is the case.

Withdrawals back to bank accounts are free (UK 3 day payments), or GBP15 for same day UK payments. International payments are GBP15, however your bank may also deduct local bank charges. We advise that you check this with your bank.

Payments back to Skrill accounts will incur a 1% fee of the transaction value. This will be deducted from the requested amount.

All Spread betting account holders both professional and retail will earn interest on funds deposited. All retail clients´ funds will be treated as client money and accordingly will be held in a segregated client money trust account, T&Cs apply.

Daily statements are sent to you by email every day. Monthly statements are sent to you at the end of each month. You can also retrieve copies of daily and monthly statements from the trading platform.

If you think that the information shown in a statement is incorrect, please contact us within 2 days of the statement date by calling +44 (0)1923 832 609.  Alternatively, you can email us. If you do not contact us within 2 days of the statement date, you will be deemed to have accepted the transaction(s) listed in the statement.

If you did not receive a statement, please call us on +44 (0)1923 832 682 or email us. Alternatively, you can always retrieve a copy of the statement from the trading platform.

Please call us on +44 (0)1923 832 682 or email us.

Unfortunately not. For security reasons you can only be logged into one version of the trading platform at any one time; If you attempt to log in on the iPad app whilst logged into the web platform, you will be logged out (of the web platform).

You do not have to pay to use the trading platform. It is given to you free of charge if you have an account with us.

Yes, there are charts in the trading platform and they are available to you free of charge.

Unfortunately, we do not offer AIM stocks.  Please click here to view the markets we do offer.

Click ‘Login’ on the top right hand corner of the website, choose either Live or Demo and then enter the username and password provided to you. The Web platform will then be launched.

You can download our free mobile trading app from both Apple Store and Google Play.

This may be down to something occurring on your computer which can sometimes affect the software. We recommend that you re-start your computer as a first port of call. However, if this fails please exit the platform and then delete all the contents of the folder ‘My Documents\Saturn Trader’ and then log into the platform again. Please note that this will delete any saved layouts.

Yes. If you placed a trade or order on the web platform, you will be able to see that trade or order if you log into the iPad and mobile apps. All trading activity is attached to your account so will be viewable on all platforms.

SATURN was the previous name for Spread Co’s trading platforms and was designed in three different formats: SATURN Trader (a downloadable, desktop platform), SATURN Web (now replaced by our web platform) and SATURN Mobile (now referred to as our mobile trading app(s)).

At the moment the trading platform is available in English, Mandarin, Japanese, German and Hebrew.

We have a whole section our site called ‘trading platforms’. Clients can click here to find out more info.

SATURN trader is no longer available for download. If you have previously downloaded our desktop platform (SATURN Trader) than you will still be able to use it and recieve full support from the Spread Co team.

To get help on our trading platform, please call our Client Services team on +44 (0)1923 832 682 or email us

Spread Co are an execution only broker.

No, you cannot amend or cancel an order if it is already executed except for amending/adding a linked order such as a stop loss or limit profit order.

Yes, you can amend or cancel a contingent order if the market price has not reached the order price.

No. Your order is either entirely filled (executed) or rejected.

Yes, you can go long and short simultaneously on the same market.

On the trading platform, click on the ´Positions´ panel, select the open position in which you wish to place the linked order and click on the ´create/amend order´ icon, which looks like a spanner. You can then add a stop or a limit order to the open position. Please note, you can only add a guaranteed stop on a position when you are placing the trade, you cannot add one at a later point in time.

Alternatively, you can call our dealing desk at +44 (0) 1923 832 609 to place a linked order.

No, it is not necessary to place a stop loss or limit profit order.

If the market sell price (bid) trades to the price of a sell order (say for example a stop loss order) or lower, the sell order will be executed. If the market buy (offer) price trades to the price of a buy order or higher, the buy order will be executed. Unless the market ‘gaps’ through the order price then all orders will be filled at the limit price.

A contingent order, also known as an ´if done´ order, consists of a primary order, a stop and a limit profit order. You would first need to place a primary order, which can be a stop or limit order. A primary order is used to open a position. After placing the primary order, you can place another stop loss and/or limit profit order which will be linked to this unexecuted primary order. If this primary order is executed, both the stop loss and the limit profit order will be active. If either the stop loss or limit profit order is executed, the position will be closed.

A primary order is an order placed with the intention of opening a new position. A linked order is a limit profit order or a stop loss order placed with the intention of locking in your profits on an existing open position or protecting your position against losses.

An order is placed above or below the current market price. The order will only be filled (executed) when the market price trades to the order price.

A trade is filled (executed) immediately based on current market sell and buy prices.

Good till cancelled (GTC) denotes that as long as the market price does not reach the order price, your order will continue to be active until you decide to cancel it.

Good till end of day denotes that as long as the market price does not reach the order price, your order will continue to be active until the market closes.

Good till date/time denotes that as long as the market price does not reach the order price, your order will continue to be active until the date and time that has been specified by you.

A sell stop loss order is executed at either the stop loss price or lower and a buy stop loss order is executed at either the stop loss price or higher. The reason why we say ‘or lower’ and ‘or higher’ is because a market can ‘gap’ through your stop loss level, and as a result you will be filled at the next traded price. For spread betting accounts you can protect against this happening with a Guaranteed Stop. Limit profit orders are executed at the limit profit order price.

Stop loss orders are filled at your stop loss order prices or market prices. If you had initially placed a stop loss order to sell 10,000 GBP/USD at 1.5975 and the market traded through to 1.5975 -1.5977, your stop loss order would be filled at the best market sell (bid) price which is 1.5975. If a market ‘gaps’ through your price you will be filled at the next tradable price which can result in larger losses than you expected. Placing a ‘Guaranteed Stop’ will prevent this from happening.

Limit buy and sell orders, Contingent (if done), stop loss and limit profit orders are available on our trading platform. We also offer Guaranteed Stops (for a small premium) and OCO (One Cancels Other) orders. You can also select the time frame in which you wish to work your orders.

You can trade at any time (24 hours) between 10PM on Sunday evening (London Time) to 10PM on Friday evening (London Time). You will not be able to trade outside of these hours.

You can retrieve your trade, match and order history by logging into the trading platform. Match history is only applicable for clients who hold single positions accounts.

The purpose of an order placing distance is to prevent your orders being triggered while you are in the midst of placing them. This can happen especially when markets move quickly. In order to prevent this from happening, we input order placing distance so as to allow you to safely place your orders at least a few pips away from the market.

Spread Betting FAQs

Yes, your open positions are marked-to-market with real time bid/offer prices.

There are two main ways in which you can profit from spread betting:

  1. Buy at one price then sell at a higher price
  2. Sell at one price then buy at a lower price

The two main ways to lose through spread betting:

  1. Buy at one price then sell at a lower price
  2. Sell at one price then buy at a higher price

You may hold on to your trades for as long as you like (provided your trade is not liquidated). This is subject to a period of three years.

When you are holding a “long” trade on an individual equity, you will receive a credit adjustment in your trading account if a dividend is issued on the physical equity. The adjustment is equivalent to 90% of the dividend payment due on the underlying equities. On the other hand, if you are holding a “short” trade on an individual equity, there will be a debit adjustment which is equivalent to 100% of the dividend. Other corporation actions such as bonuses and stock splits will also be adjusted according to the underlying equities.

No. Spread bets are cash settled.

Financial spread betting allows you, an investor, to trade on the directional movement of the price of a financial instrument. You will have to indicate an amount you want to trade on each point movement. For each point movement that the price of the financial instrument moves in your favour, you make a profit multiple of your stake. If the price of the financial instrument moves against you, you will make a loss equivalent to your stake multiplied by the number of points the instrument moves against you.

When you trade on the price of a financial instrument, you do not actually own the underlying asset. However, you are entitled to some of the benefits, such as dividends, rights issues etc, as if you were an owner of the underlying asset. The main difference is that you will not receive any voting rights on individual equities.

Every night at 10pm London time all positions are Marked to Market against the market closing price. Either a debit or credit will be applied to your account depending on whether you are in a profit or loss. Your daily statement will clearly show whether your positions were marked against the market closing price. Example:

Opening trade – Sell 5 UK100 MAR 17 @ 6497
Market closing price – 6513
6513 – 6497 = 16 points
16 multiplied by stake (£5/point) = £80 Debit
The following business day the short position is held open with a closing price of 6497.
At £5/point a gain of 16 points would mean a credit of £80 would be applied to the account.
No other charges apply for short index positions. In the event this position was a ‘long’ the daily Financing charge would be applied which would show as a separate transaction.
Please be assured that your total PnL will always be calculated from your entry price against your close price multiplied by your stake.
This is to ensure that your daily statement marks and values your account at the most recent daily closing price.
You are able to view the PnL for the business day within your open positions and the total PnL from the original opening price.

If you wish to place a trade, you will need to place a ‘deposit’ in respect of each open trade in your account, these ‘deposits’ are also known as ‘margin’. The margin for opening a spread bet for all trades other than those with an attached guaranteed stop order depends on two variables:
Margin Rate
The Margin Rate is calculated by reviewing the risk factor applied to each financial instrument. This factor varies according to the liquidity and the volatility of each financial instrument. Markets which have higher liquidity and lower volatility generally have a lower Margin Rate.
The Margin Rate for equities, indices, forex and commodities is a percentage of the notional value of your trade. Margin Rates can be found on the trading platform and the market information sheet of each individual market.
Stake
When you place your trade, you will need to decide on how much you wish to trade per point. You can start with a minimum of £1 per point on any financial instrument. This amount is known as a stake. You can also choose to trade in USD or EUR.
Your stake is a per unit stake, as opposed to a fixed stake. The size of your stake determines how much you make or lose for one unit movement in the price of a financial instrument. To understand the minimum movement of a particular instrument please refer to market information sheet of each market. The more the price of the financial instrument moves in your favour, the more profit you make and similarly the more the price moves against you, the more you lose. For this reason, it is important you understand that if the price of the financial instrument moves substantially in the opposite direction, your losses can increase considerably.
Margin for Indices, Foreign Exchange, Commodities and Bullion Positions
The margin for Indices, Foreign Exchange, Commodities and Bullion trades without attached guaranteed stop orders is derived by multiplying the trade vale by the Margin Rate.
For Indices, Foreign Exchange, Commodities and Bullion positions with attached guaranteed stop orders, the margin requirement is equal to the maximum loss that you can incur on that trade.
Example
Margin Rate for the UK100 = 0.5%
UK100 is trading at 7,250
You wish to buy the UK100 with a stake of £5 per point
Margin required will be = (£5 x 7,250) x 0.5%
= £181.25
Margin for Individual Equities
For equity trades without attached guaranteed stop orders, margin is calculated as follows:
Margin Rate x stake x trade price
For equity trades with attached guaranteed stop orders, the margin requirement is equal to the maximum loss that you can incur on that trade. For more information guaranteed stops please refer to the market information sheet of each individual market.
Example
Margin Rate = 10%
You wish to buy Barclays with a stake of £5 per point
Barclays is trading at 234.80/235.05
Margin required will be = Trade price x Stake x Margin Rate
= (235.05 x £5) x 10%
= £117.53

You will be emailed every four hours to inform you that you are on margin call. However please note, margin call emails are not sent out of market hours.

For each of your open positions, Spread Co will require you to place a deposit known as ‘margin’. Because you do not have to pay the full amount of your trade size, spread betting allows you to increase the amount of exposure to a financial instrument through leverage. This means you can place a larger trade than if you traded using simply the funds you placed in your account. Leverage has the effect of magnifying the profits or losses on your trading capital. The maximum amount of leverage available to you varies with the instrument you are trading.

If you do not top up your account or reduce your open positions, one or more of your trades will be closed in order to bring the margin level in your account up to the required level for the remaining open trades.

A margin call occurs when there is insufficient funding in your account to cover your open trades with the necessary margin. This happens if your account valuation falls below the margin requirement.

If you are on a margin call, you must top up your account with sufficient funds to keep the position open, or close your open positions to reduce your margin requirement.

The liquidation engine will cut the open position with the largest margin requirement. A liquidation trade will be created to close the open position at the market price.

Note: Liquidation will not occur on positions which have linked guaranteed stop loss.

Liquidation is the forced closure or reduction of your open positions. Liquidation occurs when your resources fall significantly below the level required to maintain your margin requirements.

Your trading account is subject to a liquidation process if your account valuation falls below a percentage of the margin requirement (liquidation level) which is required to support your open positions.

The liquidation process will stop only when your account valuation is more than the margin requirement.

The open trades which require the largest margin requirement will generally be liquidated first

No, there will be no extra charge if you get liquidated.

You can trade at any time (24 hours) between 10pm (London Time) on Sunday evening and 10pm (London Time) on Friday evening. You will not be able to trade outside of these hours.

“Resources” are the free funds available for entering into additional trades. It is the difference between “Equity”/ “Account Valuation” and “Margin”.

“Cash” is your brought forward cash balance +/- realised P&L.

“Equity”/ “Account valuation” is “Cash” +/- “Open P&L”.

“Open P&L” is the real time value of the profit/loss on open positions.

The maximum stake size is set at the discretion of the dealing desk for any Share, Index, Commodity or Bullion.

There is no minimum account balance pre-set. However, you must maintain sufficient funds in your account to cover the margin requirement for your open positions, or you will face liquidation of one or more positions.

The minimum stake size is typically £1 for any Share, Index, Currency or Commodity.

CFD Trading FAQs

Yes, your open positions are marked-to-market with real time bid/offer prices.

There are two main ways in which you can profit from trading in CFDs:

  1. Buy at one price then sell at a higher price
  2. Sell at one price then buy at a lower price

 

The two main ways to lose while trading in CFDs are to:

  1. Buy at one price then sell at a lower price
  2. Sell at one price then buy at a higher price

CFDs are priced almost identically to their underlying instruments (e.g. a share, index or currency).

Matching is only available if you have a single positions account. You can match your positions by clicking on “Detail” and then “Match Positions” in the “Open Positions” panel on our trading platforms.

When you are holding a “long” position on an individual equity, you will receive a credit adjustment in your trading account if a dividend is issued on the physical equity. The adjustment is equivalent to 90% of the dividend payment due on the underlying equities. On the other hand, if you are holding a “short” trade on an individual equity, there will be a debit adjustment which is equivalent to 100% of the dividend. Other corporation actions such as bonuses and stock splits will also be adjusted according to the underlying equities.

No. CFDs are cash settled.

Spread Co does not charge commissions on trades. All the trading charges are incorporated within the spread. Additional charges are made when you hold a position open overnight. This is a financing charge to hold the position open.

Matching is only available if you have a single positions account. When you match your positions, you would have officially ´closed´ a position. After the end of day process, your unmatched profit/loss will be added or deducted from your cash balance.

A Contract for Difference (CFD) is an agreement between two parties to settle, in cash, the difference between the opening and closing prices of a particular instrument. As a result, CFDs simulate the price performance of various financial instruments, without the need for the trader to physically own the assets, and do not involve settlement of the physical financial instrument.

When buying a CFD contract, you do not actually own the underlying asset. However, you are entitled to some of the benefits, such as dividends, rights issues etc, as if you were an owner of the underlying asset. The only difference is that you will not receive any voting rights on equities.

The margin requirement for a position is calculated by multiplying the relevant CFD position size by the applicable margin rate:

Margin requirement = (position size) x (margin rate)

e.g. If the margin rate for Microsoft (MSFT) is 5% and you buy 1000 MSFT CFDs at $25, then the position size is $25,000 and the margin requirement ($25,000 x 5%) is $1,250.

You will be emailed every four hours to inform you that you are on margin call. However please note, margin call emails are not sent out of market hours.

For each of your open CFD positions (trades), Spread Co will require you to dedicate trading resources equal to a percentage of the position size. This funding is called a margin requirement.

Because you do not have to pay the full amount of your position size, CFDs enable you to increase the amount of exposure to an instrument through leverage. This means you can trade a larger position than if you traded using simply the funds you placed in your account. Leverage has the effect of magnifying the profits or losses on your trading capital. The maximum amount of leverage available to you varies with the instrument you are trading, for example, on equities the margin requirement is typically 5%, so you can trade £50,000 worth of shares with just £2500 in margin.

Please refer to our market information sheet for details.

If you don’t top up your account, one or more of your positions will be closed in order to bring the margin level in your account up to the required level for the remaining open positions.

A margin call occurs when there are insufficient funds in your account to cover your open positions with the necessary margin. This happens if your “Equity”/ “Account Valuation” falls below the “Margin” requirement.

The minimum account maintenance balance is US$200.

‘Account maintenance balance’ is the minimum required amount to hold an open position. This does not mean that you have to have a minimum of $200 in your account at all times, but only when you have open positions.

For consolidated positions accounts, the liquidation engine will cut the open position with the largest margin requirement. A liquidation trade will be created to close the open position at market price. Positions will be automatically matched based on a FIFO basis.

For single positions accounts, the liquidation engine will create a new liquidation trade thereby reducing the open position to zero. The new open position (liquidation trade) is added to the open position list on the open position blotter along with the original trade. Open positions which create zero exposure are not matched. This is left to the discretion of the position holders.

The fundamental purpose of Single Position accounts is to allow the position holders to manually select the open positions he wants to take profits/losses on as opposed to the trading platform automatically matching corresponding open positions in the same instrument.

Liquidation is the forced closure or reduction of your open positions. Liquidation occurs when your resources fall significantly below the level required to maintain your margin requirements.

Your trading account is subjected to a liquidation process if your account valuation falls below a percentage of the margin requirement (liquidation level) which is required to support your open positions.

If you are on a margin call, you must top up your account with sufficient funds to keep the position open, or close your open positions to reduce your margin requirement.

The liquidation process will stop only when your account equity is more than the margin requirement on your remaining positions.

The open positions with the largest margin requirement will be liquidated first.

No you will not be charged extra if you get liquidated.

“Resources” are the free funds available for entering into additional trades. It is the difference between “Equity”/ “Account Valuation” and “Margin”.

“Cash” is your brought forward cash balance +/- realised P&L.

For consolidated accounts, “Equity”/ “Account valuation” is “Cash” +/- “Open P&L”.

For single position accounts, “Equity”/ “Account valuation” is “Cash” +/- “Open P&L” +/- “Unmatched P&L”.

“Open P&L” is the real time value of the profit/loss on open positions

“P&L Day” displays the real-time unrealised profit/loss of your open trades based on the “Open” price (The difference between “Current” price and “Open” price multiplied by “Quantity”). The profits or losses are expressed in your account currency.

“P&L Total” displays the real-time unrealised profit/loss of your open trades based on the “Open” price (The difference between “Current” price and “Open” price multiplied by “Quantity”). The profits or losses are expressed in your account currency.

“Unmatched P&L” is only applicable to single position accounts and it is the accumulated marked-to-market profit/loss for unmatched open positions. These unmatched open positions are marked against the previous day´s closing prices.

Matching is only available if you have a single positions account. The fundamental purpose of single position accounts is to allow position holder to manually select the open positions he wants to take profits/losses on as opposed to the trading platform automatically matching corresponding open positions in the same instrument. The act of manually selecting trades to close off against each other is called matching.

The ‘Open’ price is the average price that you entered into the position.

Example of “Open” price calculation on a consolidated CFD account

Customer A conducted 3 USDJPY trades on Day 1:

• Trade 1: Buy 200,000 USDJPY @ 110.50
• Trade 2: Buy 100,000 USDJPY @ 110.40
• Trade 3: Sell 100,000 USDJPY @ 110.60

As your positions are closed on a FIFO basis, Trade 3 would close out 100,000 USDJPY of Trade 1, therefore the “Open” price would be 110.45 [(100,000 x 110.50) + (100,000 x 110.40)]/200,000.

‘Day Open’ price is the previous day’s close price for positions held overnight, and the trade price for positions opened on the current business day. It is the price used to calculate the P&L you are making on the current business day.

Example of “Day Open” price calculation on a consolidated CFD account

Customer B conducted 3 USDJPY trades on Day 1 and market closed at 110.70:

• Trade 1: Buy 200,000 USDJPY @ 110.50
• Trade 2: Buy 100,000 USDJPY @ 110.40
• Trade 3: Sell 100,000 USDJPY @ 110.60

As your positions are closed on a FIFO basis, Trade 3 would close out 100,000 USDJPY of Trade 1, therefore the “Day Open” price would be 110.45 [(100,000 x 110.50) + (100,000 x 110.40)]/200,000.

On Day 2, Customer A will see the open position of USDJPY being rolled over, with the “Day Open” price indicated as 110.70.

Technical FAQs

Providing your proxy allows connections to the Internet over ports 80 (HTTP) and 443 (HTTPS), you should have no problems accessing the trading platform

Yes, in order to install the desktop platform and flash player, you will require local administrative rights on your computer. However, if you do not have local administrative rights you can still use our web platform.

Once the trading platform starts to load, it will automatically check for updates and install any which are required. Once the web based version of the trading platform starts to load, it will automatically install any updates for the platform to start. On occasions third party software may be required, at which time you will be prompted to follow the on-screen instructions.

The installation process should take no longer than 5 minutes, depending on your internet connection and PC specifications.

First, please check your system meets the minimum system requirements and that your computer can access other web pages on port 80 (HTTP) and 443 (HTTPS). If you are still having difficulties, please call our Client Services team on +44 (0)1923 832 682.

Please click here to find out which version of Adobe Flash is installed on your computer.

No. All your account history is securely stored on our server allowing you to login from any other location without losing any information

Please click here to download the latest Adobe Flash player.

The trading platform operates in a completely secure environment, using 128 bit SSL encryption, which is the most secure encryption available today.

The Windows download client will not support Mac OS or Linux. However Flash Player is available for both operating systems and the latest version will run our web platform. For more information please click here (http://www.adobe.com/products/flashplayer/)

Windows XP, Pentium III, 256MB Ram, 100Mb free Hard Disk Space, Microsoft .NET version 3.5 framework and Internet Connection. A broadband connection is highly recommended. Your screen resolution should be set to the highest possible setting, depending on your screen size.

Our preferred browser is Google Chrome which you can download here. If you already use Chrome, try using Internet Explorer or Firefox. This will help determine if the issue is related to your browser.  Whichever browser you choose, please ensure you are using the latest version.

No, it is not necessary to disable/allow the pop-up blocker for trading. The software opens in a new browser. However, to access statements or reports on your account through the web based version of the trading platform, you will need to allow pop-ups from our trading websites.

Google tool bar: To allow pop-ups, log on to our trading website and click the Pop-up Blocker button. The button text will change to read ‘Pop-ups OK, indicating that the Pop-up Blocker has been disabled on that site.

You may also select ‘Tools’ from your internet browser, then select ‘Pop-up blocker’ and select ‘Turn off pop-up blocker’.

No, you should never disable firewalls. Most up to date security applications will prompt you what to do when the trading platform attempts to access the internet and you should always allow access.

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 61.8% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.