Some of the questions we’re asked most often about spread betting, CFDs and trading platforms.
Our FAQs are designed to provide a better understanding of our different account types, account opening information, account deposit and withdrawal information and also technical troubleshooting.
- Account Opening
- Deposits & Withdrawals
- My Account Details
- Orders & Trades
- Trading Platforms
We will process your application within 24 hours, often much sooner (Monday – Friday). You will be notified of the status of your application by email. On occasions, you may need to provide us with additional identification documentation to support your application and we will let you know by email if this is the case.
For Non-UK or non-EEA residents:
It is a requirement of UK financial services regulator, the Financial Conduct Authority, that we verify your identity. In order for us to do so you will need to provide us with the following documentation:
Proof of identity
One of the following:
- Valid Passport
- Valid National Identity Card
- Valid Full Photo Driving Licence UK/EU (if it was provided as a proof of identity then it cannot be used as proof of address)
Proof of address
One of the following, to be dated within last three months:
- A re-occurring utility bill (dated within the last 3 months – please note a mobile phone bill will not be accepted)
- A re-occurring bank, building society, credit card, mortgage or other financial services provider statement (dated within 3 months)
- Letter from a Government Agency (e.g. Tax Office)
- Tenancy agreement (dated within 6 months)
- Valid Photo Driving Licence UK/EU (if it was provided as a proof of identity then it cannot be used as proof of address)
*Please note that mobile phone and internet statements are not acceptable.
Please do not send original documents.
Copies from non-UK or non-EEA countries must be certified by one of the following:
- Practicing lawyer
- Notary public
- Member of the judiciary
- Civil servant
- Serving law enforcement officer
The photocopied documents have to be certified with the wording: “Certified as a true and complete copy of the original”. The “certifier” has to sign and date the documents, also providing their full name and contact details.
The documents also have to be stamped with the certifier/company’s official stamp.
You can apply online. Our online application is easy to complete and should only take you a few minutes. We will need some personal details and information on your trading experience.
If you have any questions about opening an account, please call +44 (0) 1923 832659.
Alternatively, you can email us here.
We will need to see further documents if we have not been able to verify your identity and/or address at the time of application.
There are three different versions of our trading platforms available to Spread Co clients: Web (browser-based), iPad and mobile (Android and iPhone). To log in you will need to select ‘Log In’, which is located on the right hand corner of the website or on the opening page of our iPad and mobile apps. Then you may log in to either a ‘Live’ or ‘Demo’ options (depending on your account) using the username and password provided to you in your account activation email.
If you have not logged in for a while, don’t worry. All you will need to do is log in using the details that were sent in your original activation email. However, if you have forgotten your details you can have them resent to your registered email address. To do so, please click the login link, which is at the top right hand corner of the website, and choose either Demo or Live, this will take you to a logon page. From here you will need to click on the reset password link which is located on the bottom left of the window.
If you need to amend any of your personal details, please contact our Client Services Team. Please note that should you wish to amend details such as your address or bank information, further documentation may be required.
After three failed attempts, your access to the trading platforms will be suspended for security reasons. Please contact our Client Services team on +44 (0) 1923 832682 to unlock your account. Alternatively, you can email us from the registered email address requesting for the account to be unlocked.
You will need to click on the relevant login button on the top right hand corner of the website. This will then take you to a logon page. From here you will need to click on the reset password link which is located on the bottom left of the window. This will generate an email to your registered email address which will contain a new password.
Please do not copy and paste the password from the email to the password field on the trading platform. It is best that you type it in manually. You will be given the option to amend the new password to something more memorable once you have logged in.
You can add a new card or delete existing card details via the ‘Payments’ tab on the Trading Platform. You cannot, however, amend details for cards that have already been registered with us. To amend details for an existing card, you need to first delete the old card information from your account and then add the card information.
You do not need to deposit funds to activate your account. However you will have to deposit funds to begin trading.
We offer a number of different methods to deposit funds into your trading account. Please note however, that we will only accept payments from the account holder and not from a third party.
We accept Visa and MasterCard. For legal reasons we are unable to accept cards where the cardholder is a US resident. Credit card payments can be made online via our trading platform, with no limit. We are able to process card payments over the phone, however please note that the maximum amount we can accept is GBP500 until you have successfully made a payment through the trading platform. Successfully authorised payments will be available immediately. Please note that whilst we do not charge any additional fees for using a credit card your credit card provider may treat deposits you place with us as a cash advance (and charge you accordingly). Unfortunately, we are unable to tell if this will be the case.
UK Debit Cards
We accept Visa-Delta and Electron cards. Please note we do not accept American Express or Irish Laser Cards. Debit card payments can be made online via our trading platform, with no limit. We are able to process card payments over the phone, however please note that the maximum amount we can accept is GBP500 until you have successfully made a payment through the trading platform. Successfully authorised payments will be available immediately.
If you’re making a payment from your bank account, use this information to transfer funds into any one of our segregated client money trust accounts.
Please note that the following details apply whichever currency you are making your payment in:
Account Name: Spread Co Limited
Address: Barclays Bank PLC, Acorn House, 36-38 Park Royal Road, London, NW10 7WJ, United Kingdom
Swift Code: BARCGB22
Sort Code: 20-93-02
Please check the grids below for the relevant account number and IBAN:
|Deposit Currency||Account||Number: IBAN (for international transfers only)|
|Sterling||93524140||GB47 BARC 2093 0293 5241 40|
|Euros||73394399||GB26 BARC 2093 0273 3943 99|
|US Dollars||49080022||GB62 BARC 2093 0249 0800 22|
|Japanese Yen||75648511||GB03 BARC 2093 0275 6485 11|
Please be advised that bank transfers can take up to 3 days to reach your account.
Skrill is a leading internet payments provider and is authorised and regulated by the UK Financial Conduct Authority. The Skrill Digital wallet offers the safety and convenience of online payments with only an email address and password.
In order to send funds to us via Skrill, you will need to set up an account directly through their website (www.skrill.com). Once the account is open you will need to choose the amount you wish to send along with the currency. We currently accept GBP and EUR via Skrill.
You will then be asked for the ‘Recipient Email Address’. At this stage you will need to input any of the following email addresses depending on which currency you wish to send:
- Please state your Spread Co account number in the payment reference section.
- Skrill payments must come from the Spread Co account holder as we do not accept payments from any third party.
- Please note that there is a minimum deposit amount of £10. There are no additional fees for funding via Skrill.
Please be advised that Skrill transfers can take up to 3 working days to reach your account.
Once you have initiated a Skrill transfer, you must email email@example.com stating the amount and your account number.
We offer a number of different methods to deposit funds into your trading account. Please note however, that we will only accept payments from the account holder and not from a third party. We do not accept cash payments.
Our company policy states that withdrawals must go back to the original source. Therefore, if you funded your account with a debit or credit card we would transfer funds back to this card. Please note that MasterCard do not accept refunds from gaming organisations. If you deposit funds using a MasterCard we will pay back to a bank account in your name. It is possible that we may require proof of your bank account details to establish that the account is in your name. This should be in the form of an original bank statement (and in certain cases may need to be certified) dated within the last 3 months. The statement should include your name, address, account number and for international clients, an IBAN or swift code. In some instances we may require a scanned copy of the original card used.
To request for a withdrawal please log into the platform and select the withdraw option from the payments tab. Alternatively, you can call our Client Services team who can process the withdrawal for you over the phone.
Requests for same day withdrawals must be received by 12.30PM otherwise they will be processed on the following day. The cut off time for requests for payments back to debit / credit cards must be received by 5:30PM otherwise they will be processed on the following day.
Please note that payments back to cards generally take 3-5 working days. In some rare cases the banking system might take longer to process your refund, if this is the case please contact our Client Services team.
Your money will be treated as client money in compliance with the FCA (Financial Conduct Authority) Rules, unless you specifically request to be classified in a different way. This means that your trading funds will be segregated from Spread Co´s money and will not be used by Spread Co in the course of business. The funds are held in a segregated client money trust account at an approved bank in the EEA.
Once you have entered the amount you wish to deposit and have confirmed that your card details are correct, a separate 3D secure page should appear. If this doesn’t, please ensure that your pop up blocker is disabled. If you are using Google Chrome and after enabling pop ups the 3D secure page is still not visible, you will need to click on the small icon that has an ‘x’ which is located in the URL address box. This should allow for the separate page to open.
If this is the first time you are funding on a particular card, it is likely that your bank is declining the transaction as a security precaution. This can happen even if you have funds in your bank account. You will need to call your card issuing bank to confirm why your transaction has been declined. If they confirm that it was a security measure, you will need to instruct them to authorise future payments to Spread Co in order for your transactions to be successful.
Yes, Spread Co is regulated by the UK Financial Conduct Authority under register number 446677.
You may remit your funds in Sterling, Euros, US Dollars and Japanese Yen.
The minimum initial deposit for spread betting accounts is GBP200.
The minimum initial deposit for CFD accounts is GBP250.
The minimum withdrawal amount is GBP50.
There are no costs to fund your account via credit or debit card (However, your credit card issuer may treat the transaction as a cash purchase – please contact them for further information). Furthermore, there are no additional fees to withdraw funds to your credit or debit card.
When you deposit funds to us via bank transfer, you may be liable to local bank charges that have been set out by your bank. This means that we may receive a lesser amount than you actually sent. Please check with your bank if this is the case.
Withdrawals back to bank accounts are free (UK 3 day payments), or GBP15 for same day UK payments. International payments are GBP15, however your bank may also deduct local bank charges. We advise that you check this with your bank.
Payments back to Skrill accounts will incur a 1% fee of the transaction value. This will be deducted from the requested amount.
All Spread betting account holders both professional and retail will earn interest on funds deposited. All retail clients´ funds will be treated as client money and accordingly will be held in a segregated client money trust account, T&Cs apply.
Daily statements are sent to you by email every day. Monthly statements are sent to you at the end of each month. You can also retrieve copies of daily and monthly statements from the trading platform.
If you think that the information shown in a statement is incorrect, please contact us within 2 days of the statement date by calling +44 (0)1923 832 609. Alternatively, you can email us. If you do not contact us within 2 days of the statement date, you will be deemed to have accepted the transaction(s) listed in the statement.
If you did not receive a statement, please call us on +44 (0)1923 832 682 or email us. Alternatively, you can always retrieve a copy of the statement from the trading platform.
Unfortunately not. For security reasons you can only be logged into one version of the trading platform at any one time; If you attempt to log in on the iPad app whilst logged into the web platform, you will be logged out (of the web platform).
You do not have to pay to use the trading platform. It is given to you free of charge if you have an account with us.
Click ‘Login’ on the top right hand corner of the website, choose either Live or Demo and then enter the username and password provided to you. The Web platform will then be launched.
This may be down to something occurring on your computer which can sometimes affect the software. We recommend that you re-start your computer as a first port of call. However, if this fails please exit the platform and then delete all the contents of the folder ‘My Documents\Saturn Trader’ and then log into the platform again. Please note that this will delete any saved layouts.
Yes. If you placed a trade or order on the web platform, you will be able to see that trade or order if you log into the iPad and mobile apps. All trading activity is attached to your account so will be viewable on all platforms.
SATURN was the previous name for Spread Co’s trading platforms and was designed in three different formats: SATURN Trader (a downloadable, desktop platform), SATURN Web (now replaced by our web platform) and SATURN Mobile (now referred to as our mobile trading app(s)).
Currently only English is supported within the SATURN trading platform.
We have a whole section our site called ‘trading platforms’. Clients can click here to find out more info.
SATURN trader is no longer available for download. If you have previously downloaded our desktop platform (SATURN Trader) than you should find the equivalent platform experience in our SATURN Web platform.
To get help on our trading platform, please call our Client Services team on +44 (0)1923 832 682 or email us
Spread Co are an execution only broker.
No, you cannot amend or cancel an order if it is already executed except for amending/adding a linked order such as a stop loss or limit profit order.
Yes, you can amend or cancel a contingent order if the market price has not reached the order price.
No. Your order is either entirely filled (executed) or rejected.
Yes, you can go long and short simultaneously on the same market.
On the trading platform, click on the ´Positions´ panel, select the open position in which you wish to place the linked order and click on the ´create/amend order´ icon, which looks like a spanner. You can then add a stop or a limit order to the open position.
Alternatively, you can call our dealing desk at +44 (0) 1923 832 609 to place a linked order.
No, it is not necessary to place a stop loss or limit profit order.
If the market sell price (bid) trades to the price of a sell order (say for example a stop loss order) or lower, the sell order will be executed. If the market buy (offer) price trades to the price of a buy order or higher, the buy order will be executed. Unless the market ‘gaps’ through the order price then all orders will be filled at the limit price.
A contingent order, also known as an ´if done´ order, consists of a primary order, a stop and a limit profit order. You would first need to place a primary order, which can be a stop or limit order. A primary order is used to open a position. After placing the primary order, you can place another stop loss and/or limit profit order which will be linked to this unexecuted primary order. If this primary order is executed, both the stop loss and the limit profit order will be active. If either the stop loss or limit profit order is executed, the position will be closed.
A primary order is an order placed with the intention of opening a new position. A linked order is a limit profit order or a stop loss order placed with the intention of locking in your profits on an existing open position or protecting your position against losses.
An order is placed above or below the current market price. The order will only be filled (executed) when the market price trades to the order price.
A trade is filled (executed) immediately based on current market sell and buy prices.
Good till cancelled (GTC) denotes that as long as the market price does not reach the order price, your order will continue to be active until you decide to cancel it.
Good till end of day denotes that as long as the market price does not reach the order price, your order will continue to be active until the market closes.
Good till date/time denotes that as long as the market price does not reach the order price, your order will continue to be active until the date and time that has been specified by you.
A sell stop loss order is executed at either the stop loss price or lower and a buy stop loss order is executed at either the stop loss price or higher. The reason why we say ‘or lower’ and ‘or higher’ is because a market can ‘gap’ through your stop loss level, and as a result you will be filled at the next traded price. Limit profit orders are executed at the limit profit order price.
Stop loss orders are filled at your stop loss order prices or market prices. If you had initially placed a stop loss order to sell 10,000 GBP/USD at 1.5975 and the market traded through to 1.5975 -1.5977, your stop loss order would be filled at the best market sell (bid) price which is 1.5975. If a market ‘gaps’ through your price you will be filled at the next tradable price which can result in larger losses than you expected.
Limit buy and sell orders, Contingent (if done), stop loss and limit profit orders are available on our trading platform. We also offer Guaranteed Stops (for a small premium) and OCO (One Cancels Other) orders. You can also select the time frame in which you wish to work your orders.
You can trade at any time (24 hours) between 10PM on Sunday evening (London Time) to 10PM on Friday evening (London Time). You will not be able to trade outside of these hours.
You can retrieve your trade, match and order history by logging into the trading platform. Match history is only applicable for clients who hold single positions accounts.
The purpose of an order placing distance is to prevent your orders being triggered while you are in the midst of placing them. This can happen especially when markets move quickly. In order to prevent this from happening, we input order placing distance so as to allow you to safely place your orders at least a few pips away from the market.
Spread Betting FAQs
Yes, your open positions are marked-to-market with real time bid/offer prices.
There are two main ways in which you can profit from spread betting:
- Buy at one price then sell at a higher price
- Sell at one price then buy at a lower price
The two main ways to lose through spread betting:
- Buy at one price then sell at a lower price
- Sell at one price then buy at a higher price
You may hold on to your trades for as long as you like (provided your trade is not liquidated). This is subject to a period of three years.
When you are holding a “long” trade on an individual equity, you will receive a credit adjustment in your trading account if a dividend is issued on the physical equity. The adjustment is equivalent to 90% of the dividend payment due on the underlying equities. On the other hand, if you are holding a “short” trade on an individual equity, there will be a debit adjustment which is equivalent to 100% of the dividend. Other corporation actions such as bonuses and stock splits will also be adjusted according to the underlying equities.
No. Spread bets are cash settled.
Financial spread betting allows you, an investor, to trade on the directional movement of the price of a financial instrument. You will have to indicate an amount you want to trade on each point movement. For each point movement that the price of the financial instrument moves in your favour, you make a profit multiple of your stake. If the price of the financial instrument moves against you, you will make a loss equivalent to your stake multiplied by the number of points the instrument moves against you.
When you trade on the price of a financial instrument, you do not actually own the underlying asset. However, you are entitled to some of the benefits, such as dividends, rights issues etc, as if you were an owner of the underlying asset. The main difference is that you will not receive any voting rights on individual equities.
Every night at 10pm London time all positions are Marked to Market against the market closing price. Either a debit or credit will be applied to your account depending on whether you are in a profit or loss. Your daily statement will clearly show whether your positions were marked against the market closing price. Example:
Opening trade – Sell 5 UK100 MAR 17 @ 6497
Market closing price – 6513
6513 – 6497 = 16 points
16 multiplied by stake (£5/point) = £80 Debit
The following business day the short position is held open with a closing price of 6497.
At £5/point a gain of 16 points would mean a credit of £80 would be applied to the account.
No other charges apply for short index positions. In the event this position was a ‘long’ the daily Financing charge would be applied which would show as a separate transaction.
Please be assured that your total PnL will always be calculated from your entry price against your close price multiplied by your stake.
This is to ensure that your daily statement marks and values your account at the most recent daily closing price.
You are able to view the PnL for the business day within your open positions and the total PnL from the original opening price.
You will be emailed every four hours to inform you that you are on margin call. However please note, margin call emails are not sent out of market hours.
For each of your open positions, Spread Co will require you to place a deposit known as ‘margin’. Because you do not have to pay the full amount of your trade size, spread betting allows you to increase the amount of exposure to a financial instrument through leverage. This means you can place a larger trade than if you traded using simply the funds you placed in your account. Leverage has the effect of magnifying the profits or losses on your trading capital. The maximum amount of leverage available to you varies with the instrument you are trading.
If you do not top up your account or reduce your open positions, one or more of your trades will be closed in order to bring the margin level in your account up to the required level for the remaining open trades.
A margin call occurs when there is insufficient funding in your account to cover your open trades with the necessary margin. This happens if your account valuation falls below the margin requirement.
If you are on a margin call, you must top up your account with sufficient funds to keep the position open, or close your open positions to reduce your margin requirement.
The liquidation engine will cut the open position with the largest margin requirement. A liquidation trade will be created to close the open position at the market price.
Liquidation is the forced closure or reduction of your open positions. Liquidation occurs when your resources fall significantly below the level required to maintain your margin requirements.
Your trading account is subject to a liquidation process if your account valuation falls below a percentage of the margin requirement (liquidation level) which is required to support your open positions.
The open trades which require the largest margin requirement will generally be liquidated first
No, there will be no extra charge if you get liquidated.
You can trade at any time (24 hours) between 10pm (London Time) on Sunday evening and 10pm (London Time) on Friday evening. You will not be able to trade outside of these hours.
“Resources” are the free funds available for entering into additional trades. It is the difference between “Equity”/ “Account Valuation” and “Margin”.
“Cash” is your brought forward cash balance +/- realised P&L.
“Equity”/ “Account valuation” is “Cash” +/- “Open P&L”.
“Open P&L” is the real time value of the profit/loss on open positions.
The maximum stake size is set at the discretion of the dealing desk for any Share, Index, Commodity or Bullion.
There is no minimum account balance pre-set. However, you must maintain sufficient funds in your account to cover the margin requirement for your open positions, or you will face liquidation of one or more positions.
The minimum stake size is typically £1 for any Share, Index, Currency or Commodity.
Tax treatment does however depend on the individual circumstances of each client and may be subject to change in the future
CFD Trading FAQs
The margin requirement for a position is calculated by multiplying the relevant CFD position size by the applicable margin rate:
Margin requirement = (position size) x (margin rate)
e.g. If the margin rate for Microsoft (MSFT) is 5% and you buy 1000 MSFT CFDs at $25, then the position size is $25,000 and the margin requirement ($25,000 x 5%) is $1,250.
For each of your open CFD positions (trades), Spread Co will require you to dedicate trading resources equal to a percentage of the position size. This funding is called a margin requirement.
Because you do not have to pay the full amount of your position size, CFDs enable you to increase the amount of exposure to an instrument through leverage. This means you can trade a larger position than if you traded using simply the funds you placed in your account. Leverage has the effect of magnifying the profits or losses on your trading capital. The maximum amount of leverage available to you varies with the instrument you are trading, for example, on equities the margin requirement is typically 20%, so you can trade £20,000 worth of shares with just £4000 in margin.
Please refer to our market information sheet for details.
If you don’t top up your account, one or more of your positions will be closed in order to bring the margin level in your account up to the required level for the remaining open positions.
A margin call occurs when there are insufficient funds in your account to cover your open positions with the necessary margin. This happens if your “Equity”/ “Account Valuation” falls below the “Margin” requirement.
The minimum account maintenance balance is US$200.
‘Account maintenance balance’ is the minimum required amount to hold an open position. This does not mean that you have to have a minimum of $200 in your account at all times, but only when you have open positions.
For consolidated positions accounts, the liquidation engine will cut the open position with the largest margin requirement. A liquidation trade will be created to close the open position at market price. Positions will be automatically matched based on a FIFO basis.
For single positions accounts, the liquidation engine will create a new liquidation trade thereby reducing the open position to zero. The new open position (liquidation trade) is added to the open position list on the open position blotter along with the original trade. Open positions which create zero exposure are not matched. This is left to the discretion of the position holders.
The fundamental purpose of Single Position accounts is to allow the position holders to manually select the open positions he wants to take profits/losses on as opposed to the trading platform automatically matching corresponding open positions in the same instrument.
Your trading account is subjected to a liquidation process if your account valuation falls below a percentage of the margin requirement (liquidation level) which is required to support your open positions.
If you are on a margin call, you must top up your account with sufficient funds to keep the position open, or close your open positions to reduce your margin requirement.
The liquidation process will stop only when your account equity is more than the margin requirement on your remaining positions.
The open positions with the largest margin requirement will be liquidated first.
No you will not be charged extra if you get liquidated.
Consolidated account open positions are automatically netted off against each other. Therefore profit/loss will be realised when an opposite trade to an open position is executed. This is suitable for clients who trade a single instrument frequently.
For single positions accounts, each trade can be treated as an individual open position. When buy and sell trades in a single instrument are created, all positions are kept open and will not be netted off until the client manually closes such open positions or nets them off. This allows you to have a long term position in a product but take an opposing short term position in the opposite direction if you want to, should you spot a short term trading opportunity.
“Cash” is your brought forward cash balance +/- realised P&L.
For consolidated accounts, “Equity”/ “Account valuation” is “Cash” +/- “Open P&L”.
For single position accounts, “Equity”/ “Account valuation” is “Cash” +/- “Open P&L” +/- “Unmatched P&L”.
“P&L Day” displays the real-time unrealised profit/loss of your open trades based on the “Open” price (The difference between “Current” price and “Open” price multiplied by “Quantity”). The profits or losses are expressed in your account currency.
“P&L Total” displays the real-time unrealised profit/loss of your open trades based on the “Open” price (The difference between “Current” price and “Open” price multiplied by “Quantity”). The profits or losses are expressed in your account currency.
“Unmatched P&L” is only applicable to single position accounts and it is the accumulated marked-to-market profit/loss for unmatched open positions. These unmatched open positions are marked against the previous day´s closing prices.
Matching is only available if you have a single positions account. The fundamental purpose of single position accounts is to allow position holder to manually select the open positions he wants to take profits/losses on as opposed to the trading platform automatically matching corresponding open positions in the same instrument. The act of manually selecting trades to close off against each other is called matching.
The ‘Open’ price is the average price that you entered into the position.
Example of “Open” price calculation on a consolidated CFD account
Customer A conducted 3 USDJPY trades on Day 1:
• Trade 1: Buy 200,000 USDJPY @ 110.50
• Trade 2: Buy 100,000 USDJPY @ 110.40
• Trade 3: Sell 100,000 USDJPY @ 110.60
As your positions are closed on a FIFO basis, Trade 3 would close out 100,000 USDJPY of Trade 1, therefore the “Open” price would be 110.45 [(100,000 x 110.50) + (100,000 x 110.40)]/200,000.
‘Day Open’ price is the previous day’s close price for positions held overnight, and the trade price for positions opened on the current business day. It is the price used to calculate the P&L you are making on the current business day.
Example of “Day Open” price calculation on a consolidated CFD account
Customer B conducted 3 USDJPY trades on Day 1 and market closed at 110.70:
• Trade 1: Buy 200,000 USDJPY @ 110.50
• Trade 2: Buy 100,000 USDJPY @ 110.40
• Trade 3: Sell 100,000 USDJPY @ 110.60
As your positions are closed on a FIFO basis, Trade 3 would close out 100,000 USDJPY of Trade 1, therefore the “Day Open” price would be 110.45 [(100,000 x 110.50) + (100,000 x 110.40)]/200,000.
On Day 2, Customer A will see the open position of USDJPY being rolled over, with the “Day Open” price indicated as 110.70.
Providing your proxy allows connections to the Internet over ports 80 (HTTP) and 443 (HTTPS), you should have no problems accessing the trading platform
Once the trading platform starts to load, it will automatically check for updates and install any which are required. Once the web based version of the trading platform starts to load, it will automatically install any updates for the platform to start.
In order to eliminate the connection issue being in your local environment, we recommend testing you are able to connect to other secure websites.
You can run a free internet connection speed test using Speedtest by Ookla here
If there are no issue with your internet connection and is with connection to SATURN Trader only, please call our Client Services team on +44 (0)1923 832 682.
No. All your account history is securely stored on our server allowing you to login from any other location without losing any information
The trading platform operates in a secure environment. Connections to our platform are over industry standard encryption TLS 1.2+.
Yes. Any device regardless of operating system will be able to trade using the SATURN Trading platform providing it can run a modern web browser such as Chrome.
Windows XP, Pentium III, 256MB Ram, 100Mb free Hard Disk Space, Microsoft .NET version 3.5 framework and Internet Connection. A broadband connection is highly recommended. Your screen resolution should be set to the highest possible setting, depending on your screen size.
Our preferred browser is Google Chrome which you can download here. If you already use Chrome, try using an alternate browser such as Firefox. This will help determine if the issue is related to your browser. Whichever browser you choose, we always recommend you are using the latest version and updating your browser regularly.
No, it is not necessary to disable/allow the pop-up blocker for trading. The software opens in a new browser. However, to access statements or reports on your account through the web based version of the trading platform, you will need to allow pop-ups from our trading websites.
Google tool bar: To allow pop-ups, log on to our trading website and click the Pop-up Blocker button. The button text will change to read ‘Pop-ups OK, indicating that the Pop-up Blocker has been disabled on that site.
You may also select ‘Tools’ from your internet browser, then select ‘Pop-up blocker’ and select ‘Turn off pop-up blocker’.
Connection to our platform is through the same communication method that secure websites use. As most organisations have these firewall ports allowed by default, there should be no need to disable any security.
If you notice anything suspicious or are asked to disable security, please do NOT and contact our Client Services team immediately +44 (0)1923 832 682