Spread Betting and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 68.4% of retail investor accounts lose money when trading Spread Betting and CFDs with this provider. You should consider whether you understand how Spread Betting and CFDs work and whether you can afford to take the high risk of losing your money

Client Vulnerability

Understanding and Addressing Client Vulnerability

At Spread Co, we recognise that certain life circumstances or challenges may impact your ability to engage effectively with trading. We are committed to supporting our clients by recognising and addressing vulnerability to ensure a safer and more informed trading experience.

What is a Vulnerable Client?

A vulnerable client is someone whose ability to make informed decisions about trading may be compromised due to personal circumstances. These vulnerabilities can increase the likelihood of experiencing negative outcomes, which may have a more significant impact than for other clients.

Factors Contributing to Vulnerability

Vulnerability can arise from a variety of factors, including:

Health: Physical or mental health issues that affect day-to-day functioning.

Life Events: Major life changes, such as bereavement, job loss, or relationship breakdown.

Capability: Lack of financial knowledge or low confidence in managing finances, as well as limited digital literacy.

Resilience: Reduced ability to cope with financial or emotional shocks.

Recognising the Impact of Vulnerability

Vulnerability can manifest in several ways, potentially leading to:

  • Financial Risks: Spending essential funds on trading, making impulsive or high-risk trades, or neglecting financial responsibilities.
  • Health Risks: Sacrificing personal care, sleep, or well-being due to trading, or experiencing heightened stress or emotional distress related to trading activities.

How Spread Co Supports Vulnerable Clients

Tailored Support: We approach each case individually, adapting our communication and support to meet your specific needs. This may include recommending a temporary or permanent suspension of trading activities if it aligns with your best interests.

External Resources: We also suggest seeking additional support from external organisations, such as:

Enhancing Your Trading Confidence

If you find trading overwhelming, consider pausing to enhance your knowledge. Visit our FAQ’s, or practice with a demo account to build your trading skills and confidence.

Your Well-being Matters

At Spread Co, your well-being is our top priority. If you’re facing any challenges that may impact your trading or overall quality of life, we encourage you to reach out to us. We’re here to help, and all communications will be handled with the utmost confidentiality.

If you feel vulnerable, please contact us through any of the following methods:

  • Telephone: 01923 832682 (Mon to Fri, 9am – 5:30pm UK time)
  • Live Chat: Accessible via the platform once logged in
  • Email: cs@spreadco.com 

Easy To Open An Account

Reliable Platform

With our platforms you can trade wherever you are – at home, in the office, or when you’re out and about.

0% financing on short index positions

Some companies will charge you to hold a short index position. At Spread Co we won’t.

Powerful Charting

Spread Co charts are powered by TradingView Inc.

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