If you have a question which is not covered or would like more information, please contact us here. Alternatively, if you would like to view questions specific to trading CFDs or trading FX, please click on the relevant link:
Trading Hours
You can trade at any time (24 hours) between the hours of 10pm on Sunday evening (London Time) to 10pm on Friday evening (London Time). You will not be able to trade outside of these hours.
Account Opening
You can apply online here, or you can request for an application pack to be sent to you. Please call 0800 0789 398 or +44 (0) 1923 832682 for international callers or email us here to request this.
Please call 0800 0789 398 or +44 (0) 1923 832682 for international callers or email us here to request this.
If you are a UK resident, we will verify your identity using a third party company and we will review the information provided by you in your application to ensure that trading is appropriate for you. If you are not a UK resident, you will need to send the requisite additional documents to us by fax or in the post.
We will then process your account application. You will be notified of the status of your application by email. If you do not receive an email within 10 days of submitting your application, please call the Account Opening Team on 0800 0789 398 or +44 (0) 1923 832682 for international callers.
Once your account is approved, you will receive a trading account number, username and password by email.
You will then be able to log into the trading platform. Once you have deposited funds into your account, you can begin trading using real time prices.
- The Account Opening Form
- Terms of Business
- Execution and Conflicts Policy
- Fees List
- Deposit Assistance Schedule
You should first read the Terms of Business, Execution and Conflicts Policy and the Fees List. Then, complete and sign the Account Opening Form and return it to us together with the certified photocopied documents listed below. You should send the form to:
- Account Opening Team
- Spread Co Limited
- 1st Floor North, Argyle House,
- Joel Street
- Northwood Hills
- Middlesex
- HA6 1LN
- United Kingdom
You will need to provide the following documents:
-
Proof of Identity
At least one of the following:
- Passport
- Driver's licence
-
Proof of Address
At least one of the following:
- Bank or financial institution statement
- Utility bill (must be within past 3 months)
- Letter from a government agency (for example, a tax notice)
- Credit card statement
*Please note that mobile phone and internet statements are not acceptable. Please do not send original documents.
These documents must be certified. Documents must be certified by one of the following:
- Officer or director of an authorised financial institution
- Practicing lawyer
- Accountant
- Notary public
- Member of the judiciary
- Civil servant
- Serving law enforcement officer
The words "Certified as a true copy of the original" must be stamped or written on these documents in addition to the name and signature of the persons certifying these documents.
You should check to ensure that:
- The account opening form has been fully completed and is signed.
- Photocopies of proof of identity and proof of address documents are included and have been certified correctly.
After we receive all the relevant account opening documents, we will process your account application. You will be notified of the status of your application by email. If you do not receive an email within 10 days of submitting your application, please call the Account Opening Team on 0800 0789 398 or +44 (0) 1923 832682 for international callers.
Once your account is approved, you will receive a trading account number, username and password by email.
You will then be able to log into the trading platform. Once you have deposited funds into your account, you can begin trading using real time prices.
If you have any questions about opening an account, please call our Account Opening Team on 0800 0789 398 or +44 (0) 1923 832682 for international callers. Alternatively, you can email us here.
Logging In
To log into your live account, use the username and password provided to you. Enter these details in the relevant boxes at the top right hand corner of the website http://www.spreadco.com and select the ´live´ option.
For instructions on logging into the downloadable version of the trading platform, please click here.
Personal Details
Please go to http://www.spreadco.com and click on ´Forgotten Password?´ in the top right hand corner of the website. You will automatically receive a new password via email. Please do not copy and paste your password from the email to the password field on the trading platform. It is best that you type it in manually.
After 3 failed attempts, your access to the trading platform will be suspended for security reasons. Please contact our Helpdesk to unlock your password.
To amend any of your personal details, please contact the Account Opening Team here to request a ´Personal Particular Form.´. Please complete and sign the form, and return it to:
- Update Personal Particulars
- Spread Co Limited
- 1st Floor North, Argyle House,
- Joel Street
- Northwood Hills
- Middlesex
- HA6 1LN
- United Kingdom
Please note, if you wish to change your address details, you will need to provide us with a certified proof of address for your new address. Please see above.
Account Closing
If you wish to close your account, you will need to either send, a signed Closure of Account request by post to:
- Account Closure
- Spread Co Limited
- 1st Floor North, Argyle House,
- Joel Street
- Northwood Hills
- Middlesex
- HA6 1LN
- United Kingdom
Or send us a Closure of Account email, from the email address registered for you in our system. Once we are satisfied that the account is in order and that all trades have been closed and there are no outstanding items, we will change the account status to CLOSED. Should there be outstanding open positions, we will inform you that we are unable to proceed with the account closure request. You must close all open positions before we will permit you to close your account.
Demo Accounts
Please click here. Once you have completed the relevant details, you will receive an ´Account Activation Confirmation Notification´ email. In this email, there will be a username and password. To log into your demo account, please enter the username and password at the top right hand corner of the website http://www.spreadco.com and select the ´Demo´ option.
For instructions on logging into the downloadable version of the trading platform, please click here.
Deposits & Withdrawals
The minimum initial deposit for CFDs and FX is GBP 500, EUR 750 or USD 1000
The minimum initial deposit for spread trading is GBP100, or currency equivalent
We are pleased to offer a comprehensive range of ways to pay funds into and out of your account. This section describes the methods you can use to deposit and withdraw funds from your Spread Co account.
You can fund your account by credit or debit card, bank transfer or cheque. In order to meet money laundering regulations, we will only accept payment from a card or account registered in your name and not from any third party.
Credit and Debit Cards
Credit Cards
We accept Visa and MasterCard. For legal reasons we are unable to accept cards where the cardholder is a US resident.
Credit card payments can be made electronically once you log in to this site. Successfully authorised payments will be available immediately.
Your credit card provider may treat deposits you place with us as a cash advance (and charge you accordingly). Unfortunately, we are unable to tell if this will be the case.
We do not charge for any deposit method other than credit cards (2% of the transaction value). You may, however, be required to pay fees to your payment provider if you pay by credit card or bank transfer.
UK debit cards
The easiest way of depositing funds is a secure on-line payment by debit card. We accept UK Maestro, Visa-Delta, Solo and Electron cards. Please note we do not accept American Express or Irish Laser Cards.
Debit card payments can be made electronically once you log in to this site. Successful authorised payments will be available immediately.
Bank Transfer
You can use the following information to fund your account via bank transfer. Please note that the following details apply whichever currency you are making your payment in:
- Account Name: Spread Co Limited
- Address: Barclays Bank PLC, Acorn House, 36-38 Park Royal Road,
- London, NW10 7WJ, United Kingdom
- Swift Code: BARCGB22
- Sort Code: 20-92-60
Please check the grids below for the relevant account number and IBAN.
For Retail Clients:
| Deposit Currency |
Account |
Number: IBAN (only needed for international transfers) |
| Sterling |
50022039 |
IBAN GB65 BARC 2092 6050 0220 39 |
| Euros |
73394399 |
IBAN GB21 BARC 2092 6073 3943 99 |
| US Dollars |
82667177 |
IBAN GB66 BARC 2092 6082 6671 77 |
For Professional Clients:
| Deposit Currency |
Account |
Number: IBAN (only needed for international transfers) |
| Sterling |
23168638 |
IBAN GB66 BARC 2092 6023 1686 38 |
| Euros |
63519222 |
IBAN GB80 BARC 2092 6063 5192 22 |
| US Dollars |
57882900 |
IBAN GB93 BARC 2092 6057 8829 00 |
Please be advised that bank transfers can take up to 4 days to reach your account.
Cheques:
Please make your cheque payable to Spread Co Limited and send it to:
- Spread Co Limited
- 1st Floor North,
- Argyle House,
- Joel Street,
- Northwood Hills, HA6 1LN.
Please write your trading account number on the reverse. Due to money laundering regulations, the cheque must be in the account holders name otherwise it will not be credited accordingly. We will not credit your account until your cheque has cleared.
You may remit your funds in US Dollars, Sterling or Euros.
Only professional clients will earn interest on funds deposited. All retail clients´ funds will be treated as client money and accordingly will be held in a segregated client money trust account. No interest will be earned on these funds.
You need to download a copy of the Withdrawal Form which can be found here and either email, fax or post it to our client funds processing team, as set out below.
By e-mail: Here
By fax: +44 (0) 1923 845308, FAO Customer Services
Alternatively, you can post the completed form to:
- Customer Services
- Spread Co Limited
- 1st Floor North, Argyle House,
- Joel Street
- Northwood Hills
- Middlesex
- HA6 1LN
- United Kingdom
We recommend that you fax or email the withdrawal form to us for fastest processing. At present you will not be able to request a funds withdrawal through the trading platform.
Once we have ensured that you have sufficient funds in your account for your requested withdrawal, we will process the withdrawal and remit the funds to either the card you originally funded with (MasterCard rules currently prevent us from making payments to MasterCards and we are unable to pay back to Maestro Cards) or to the bank you have registered with us, should you have originally funded by way of bank transfer. You will normally receive the payment three business days after the request is processed.
All withdrawal forms must reach Spread Co by 12:30pm London Time in order to be processed on the same day, otherwise they will be processed on the following day.
Funds can only be remitted to the bank account that is stipulated on the account application form. The bank account details on the withdrawal form must match the ones originally specified on the account application form.
All bank charges for deposits and withdrawals are to be paid by you.
Funds cannot be withdrawn from the account immediately after the account is closed. Firstly a final statement will be prepared - at the end of the trading day, all closed P&L will be included in the cash balance to enable the correct cash balance to be calculated and then the withdrawal/payment will be prepared.
Trading Platform
Saturn TRADER is Spread Co´s in-house trading platform which has been designed in two different formats. One is a web-based version and the other is a downloadable version.
In terms of functionality, there is not much difference between the web-based version and the downloadable version of the trading platform. You can place orders/trades and see market prices on both platforms. The look and feel of both the web-based version and the downloadable version of the platform is designed to be very similar.
The web-based version of the platform is designed for our clients who travel frequently. This version can be accessed from any PC or Macintosh computer running a web browser that supports the flash player 9.
Yes. If you placed a trade or order in the web-based version of the platform, you will be able to see that trade or order if you log into the downloadable version of the platform. You will be able to see all the trade activities that were performed on one version of the platform in the other version.
No you cannot log into both the web based platform and the downloadable version of the platform at the same time. If you attempt to log into the downloadable version of the platform while you are logged in to the web based version, you will be logged out of the web based version of the platform.
Go to http://www.spreadco.com and in the top right hand corner of the website, enter the username and password provided to you. The web based version of the trading platform will be launched.
You do not have to pay to use the trading platform. It is given to you free of charge if you have an account with us.
At the moment the trading platform is available in English, Mandarin, Japanese and German.
Yes there are charts in the trading platform and they are available to you free of charge.
Troubleshooting
First, please check your system meets the minimum system requirements and that your computer can access other web pages on port 80 (HTTP) and 443 (HTTPS). If you are still having difficulties, please call our Helpdesk on 01923 832682.
Windows 98, Pentium III, 256MB Ram, 100Mb free Hard Disk Space, Microsoft .NET version 2 framework and Internet Connection. A broadband connection is highly recommended. Your screen resolution should be set to the highest possible setting, depending on your screen size.
The system is compatible with any web browser so long as you have Adobe Flash version 9 installed.
Please click here to find out which version of Adobe Flash is installed on your computer.
Please click here to download the latest Adobe Flash player.
You can download and install the latest Flash Player from adobe here. You will be prompted to close all your open browser windows to continue. Once the installation has successfully completed, open a new browser window and go to our home page www.spreadco.com and log-in with your username and password at the top of the page as normal.
The Windows download client will not support Mac OS or Linux. However Flash Player 9 is available for both operating systems which will run the online version of Saturn TRADER.
For more information please see: http://www.adobe.com/products/flashplayer
No. All your account history is securely stored on our server allowing you to log in from any other location without losing any information.
Yes, in order to install the trading platform and flash player, you will require local administrative rights on your computer.
No, it is not necessary to disable/allow the pop-up blocker for trading. The software opens in a new browser. However, to access statements or reports on your account through the web based version of the trading platform, you will need to allow pop-ups from our trading websites.
Google tool bar: To allow pop-ups, log on to the Spread Co website and click the Pop-up Blocker button. The button text will change to read ´Pop-ups OK´, indicating that the Pop-up Blocker has been disabled on that site.
Further details are available at: http://www.google.com/support/toolbar/bin/answer.py?answer=9160&topic=11761
Yahoo tool bar: 1. Click the Pop-Up Blocker menu. 2. Select "Always Allow Pop-Ups From". 3. Select the trading site from the "Sources of Recently Blocked Pop-Ups" list. 4. Click "Allow".
Further details are available at: http://help.yahoo.com/l/us/yahoo/toolbar/features/pop-upblocker/basic/pub-07.html
You may also select ´Tools´ from your internet browser, then select 'Pop-up blocker' and select 'Turn off pop-up blocker'.
The installation process should take no longer than 5 minutes, depending on your internet connection and pc specifications.
Once the trading platform starts to load, it will automatically check for updates and automatically install any which are required. Once the web based version of the trading platform starts to load, it will automatically install any updates for the platform to start. On occasions third party software may be required, at which time you will be prompted to follow the on-screen instructions.
No, you should never disable firewalls. Most up to date security applications will prompt you what to do when the trading platform attempts to access the internet and you should always allow access.
Providing your proxy allows connections to the Internet over ports 80 (HTTP) and 443 (HTTPS), you should have no problems accessing the trading platform.
The trading platform operates in a completely secure environment. We employ 128 bit SSL encryption, which is the most secure encryption available today.
Statements
Daily statements are sent to you by email every day. Monthly statements are sent to you at the end of each month. You can also retrieve copies of daily and monthly statements from the trading platform.
If you did not receive a statement, please call us on 01923 832682 or email us here. Alternatively, you can always retrieve a copy of the statement from the trading platform.
You will be able to see your executed trades, open positions, currency ledger activities, account summary and valuation.
To retrieve a copy of the daily or monthly statement user guide, please go to http://www.spreadco.com/user_guides.aspx. Alternatively, please call 01923 832682 or email us here.
The end of day process starts at 10pm London time. Transactions that were executed before this time will be reflected in the statement sent to you on the next day. Any trades that are executed after 10pm London time will be reflected in the statement sent to you 2 days later.
If you do not think that the information shown in a statement is correct, please contact us within 2 days of the statement date by calling 01923 832609 or emailing us here. If you do not contact us within 2 days of the statement date, you will be deemed to have accepted the transactions(s) listed in the statement.
Compliance
The Financial Services Authority ("FSA") is the single regulatory body for the UK financial services industry. To find out more about the FSA, please go to http://www.fsa.gov.uk
If you are a retail client, your money will be treated as client money in compliance with the FSA Rules. This means that your trading funds will be segregated from Spread Co´s money and will not be used by Spread Co in the course of business. The funds are held in a segregated client money trust account at an approved bank in the EEA
Orders & Trades
For information on Spread Trading orders and trades, please see the spread trading FAQs
An order is placed above or below the current market price. The order will only be filled (done) when the market price trades to the order price.
A trade is filled (done) immediately based on current market sell and buy prices.
Contingent (if done), stop loss and limit profit orders are available on our trading platform. You can select the time frame in which you wish to work your orders.
A primary order is an order placed with the intention of opening a new position. A linked order is a limit profit order placed with the intention of locking in your profits on an existing open position.
On the trading platform, click on the ´Open positions´ panel, select the open positions in which you wish to place the linked order and click on the ´create linked order´ icon. Alternatively, you can call our dealing desk at +44 (0) 1923 832 609 to place a linked order.
A contingent order, also known as an ´if done´ order, consists of a primary order, a stop and a limit profit order. You would first need to place a primary order, which can be a stop or limit order. A primary order is used to open a position. After placing the primary order, you can place another stop loss and limit profit order which will be linked to this unexecuted primary order. If this primary order is executed, both the stop loss and the limit profit order will be active. If either the stop loss or limit profit order is executed, the position will be closed.
No, it is not necessary to place a stop loss or limit profit order.
No, it is not necessary to place a stop loss order.
If the market sell (bid) price trades to the price of a sell order or lower, the sell order will be executed. If the market buy (offer) price trades to the price of a buy order or higher, the buy order will be executed.
A sell stop loss order is executed at either the stop loss price or lower and a buy stop loss order is executed at either the stop loss price or higher. Limit profit orders are executed at the limit profit order price.
Stop loss orders are filled at your stop loss order prices or market prices. If you had initially placed a stop loss order to sell 10,000 GBP/USD at 1.9755 and the market traded through to 1.9753/56, your stop loss order would be filled at the best market sell (bid) price which is 1.9753.
No. Your order is either filled entirely (done) or rejected.
No, you cannot amend or cancel an order if it is already executed.
Yes, you can amend or cancel a contingent order if the market price has not reached the order price.
The purpose of an order placing distance is to prevent your orders being triggered while you are in the midst of placing them. This can happen especially when markets move quickly. In order to prevent this from happening, we input order placing distance so as to allow you to safely place your orders at least a few pips away from the market.
Good till cancelled (GTC) denotes that as long as the market price does not reach the order price, your order will continue to be active until you decide to cancel it.
Good till end of day denotes that as long as the market price does not reach the order price, your order will continue to be active until the market closes.
Good till date/time denotes that as long as the market price does not reach the order price, your order will continue to be active until the date and time that has been specified by you.
You can retrieve your trade, match and order history by logging into the trading platform. Match history is only applicable for clients who hold single positions accounts.
It is the difference between your order price and the current market mid price. This is an indication of how far your order price is away from the market.
General Trading FAQs
A bid/offer spread (also known as a sell/buy spread), is the difference between the prices at which you can purchase and sell CFDs or FX. If the current market price for silver is 18.75/85, the spread is 18.85 - 18.75 = 0.10 (10 points).
Spread sizes vary by instrument depending on:
- the liquidity of the underlying instrument
- the volatility of the underlying instrument
- the amount of freely traded shares that exist for the relevant underlying instrument.
The size of the spread represents how much the market must move in your favour before you can begin to make a trading profit.
A long position is one in which a client can buy Spread Trading, CFD or FX at one price and with the aim to sell it later at a higher price. A short position is one in which a client can sells a Spread Trading, CFD or FX with the aim to buy it back at a lower price. The risk of holding either long or short position is the same.
Intraday positions are all positions that are opened and closed within the 24 hour period. This 24 hour period starts everyday after the end of day process at 10pm London time.
Overnight positions are positions that are still opened after the end of day process at 10pm London time.
Spread Co will automatically roll over open positions on a daily basis. There may be charges or credits for such rollovers, as set out in the specific sections of this website.
Spread Co is the counterparty to all transactions
Yes. You can buy and sell CFDs, FX and you can Spread Trade within the same day.
We have a wide range of markets which include indices, equities, commodities and foreign exchange products available on our trading platform.
No, you do not need a computer in order to trade. Spread Co has a dedicated 24 hour dealing desk. You can call our dealers, who will be able to place trades for you over the telephone on your instructions.
A derivative product derives its value from its underlying asset. The underlying asset can be a share, an index, a currency pair, commodity or indeed any other asset.
You may hold on to your positions for as long as you like (provided if your position is not liquidated). This is subject to a period of three years.
You may close your position by submitting an opposite trade or, where you have a single positions account, by matching two open trades. For example, if you had originally bought 100 MSFT CFDs, in order to close this position, you would be required to sell 100 MSFT CFDs.
The minimum contract size depends on the instrument, and is typically one unit for any share, index or commodity. See Market Info for further details of minimum contract sizes with Spread Co.
Spread Trading
Click here to view Spread Trading related FAQs.
Trading CFDs
Click here to see more CFD related FAQs.
Trading CFDs is very similar to trading shares, but there is a range of additional benefits. For example, unlike share trading, there is no stamp duty on equity CFD transactions.
CFDs are traded on margin. To gain a similar exposure in the equity market, clients need to pay up only a percentage of the contract value. For example, if you buy 100 CFD Microsoft Shares@ $25, you will only need to pay up 10% of the contact value which is (100 x 25) x 5% = $250. If you buy 100 exchange traded Microsoft Shares@ $25, you will have to pay up the full contract value which is (100 x 25) = $2,500. Since CFDs are traded on margin, capital can therefore be spread more effectively over a wider portfolio. With leverage, Clients can make (or lose) the same amount of profits (or losses) with the use of lesser money.
Clients who trade in equity CFDs will not be subjected to the disadvantages of partial fills. An example of a partial fill is where client can place an order to buy 100 Microsoft shares at $25. But when the price of Microsoft hits $25, the client is only able to obtain 80 of these 100 shares. This is because the seller (which is a counterparty) is only selling 80 shares. Within predefined quantity limits, CFDs eliminate partial fills. The first reason that this is possible is that Spread Co is the counterparty to the trade. We have total control over the quotes that all clients see. The second reason is because CFDs are derivative products. When you place a trade for CFDs, Spread Co does not have to actually own the underlying instrument in order to fill your trade.
As mentioned above, shareholders are entitled to corporate action like dividends, rights or bonus issues that are paid or issued by a company. Clients who hold long positions in CFD equities are also entitled to these corporate actions but they are not entitled to vote.
Futures trades are simply buying or selling a specified quantity of a product with a specified delivery time in the future at a pre-determined price.
Futures contracts are usually traded on an Exchange and have a specified expiry date. Unlike Futures, CFDs are traded off an Exchange and there is no expiry date for the contract. Investors can hold onto their positions until they choose to close it.
Trading FX
Click here to view FX related FAQs.
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